ScrappyMail Privacy Policy

This Privacy Policy explains how ScrappyMail (referred to as "the Bot", "we", or "us") collects, uses, stores, and protects your data. The Bot is an instance of the open-source modmail-dev/modmail project and is hosted independently by the administrators of the Discord server.

By interacting with the Bot, you acknowledge receipt of information regarding the data practices described in this policy. This policy is designed to comply with the Discord Developer Terms of Service and Developer Policy.

Controller
Embark Studios AB
Corporate identification number: 559172-3019

Address: 
Kungsträdgårdsgatan 16
111 47 Stockholm
Sweden

Email
privacy@support.embark-studios.com

1. Data We Collect

When you send a direct message to the Bot to initiate a support thread or interact with an active thread, we collect and store the following information:

  • User Data: Your Discord User ID, username, and avatar.

  • Message Content: The text content, links to attachments, and timestamps of any messages sent to the Bot.

  • Server Data: Relevant Guild (Server) IDs and Channel IDs required to route your messages to the correct moderation team.

  • Action Logs: Metadata related to the thread, such as when it was opened, closed, or transferred by moderators.

The processing is based on our legitimate interest where processing is necessary to satisfy our legitimate business interest of analysing our games, with the aim to further develop our games using the insights from such analysis.

2. How We Store Your Data

The modmail-dev/modmail application does not store data on Discord's infrastructure once a thread is archived ("closed"). Instead, all collected data (including message logs and user identifiers) is exported and stored off-platform in a MongoDB database.

This database is managed independently by the individual or team hosting the Bot instance. We implement reasonable security measures to protect your data from unauthorized access.

3. How We Use Your Data

The data we collect is strictly used to provide and maintain the functionality of the Bot. Specifically, we use it for:

  • Facilitating Communication: Relaying messages between you and the server's moderation or support staff (including verifying user and staff permissions).

  • Record Keeping: Maintaining an accurate history of support requests, appeals, or reports for server staff to reference.

  • Service Improvement: Allowing server administrators to review past interactions to improve community guidelines and support responses.

4. Data Sharing and Disclosure

Your data is highly restricted. We do not sell, monetize, or trade your personal information. Your data is only accessible to authorized personnel who have the necessary permissions to view Modmail threads and logs.

We will not share your data with any third parties unless explicitly required to do so by law or to comply with Discord's Trust and Safety requests.

5. Data Retention

Chat logs and associated user identifiers are retained indefinitely within our MongoDB database to ensure server staff have a consistent historical record of all moderation and support interactions.

6. Your Rights and Data Deletion

According to the GDPR you have the right to request:

  • A confirmation from Embark about how we process personal data, and in such case request access to the personal data in the form of an extract from the register

  • Correction of incorrect or incomplete personal data

  • Deletion of your personal data in some cases, e.g. if your personal data is no longer necessary for the purposes for which they were collected

  • Restriction of the processing of your personal data meaning that you request Embark to limit its processing of your personal data under certain circumstances

  • Receipt and transfer of personal data to another controller in some cases (data portability)

You also have the right to lodge complaints regarding the processing to a supervisory authority within the EU. When requesting access to your personal data, please contact Embark at email: privacy@support.embark-studios.com

7. Contact Information

If you have any questions, concerns, or data deletion requests regarding this Privacy Policy or the Bot's operation, please contact:

  • The Bot directly; or

  • Any member of the server's staff team; or

  • The owner of the Discord server (see contact details above).